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FAQ's

Champagne Opera Glasses with ChainHow does your 30-day guarantee work?

What is included in my purchase?

What are the specifications of  your opera glasses?

How long is does it take to ship the opera glasses?

What is included in your lifetime warranty?

What is included in your 30-Day Money Back Guarantee?

What is your Policy on Canceling Orders?

Do you offer discount pricing on large orders?

Do you charge sales tax?

What type of batteries does the flashlight on the opera glasses use?

Can I use these opera glasses with or without eyeglasses?

Can I use these opera glasses to watch television?

What is your policy on canceling orders?

Do you offer discount pricing for large orders?

How does the light work?

How does the lorgnette/handle work?

Do your opera glasses focus?

How does the chain necklace on your opera glasses work?

Do you have any opera glasses with a chain and a handle?

How does your 30-day guarantee work?
We understand that we cater to a refined audience with discriminating taste. For this reason, and as convenience to our customers, opera glasses and gift boxes purchased come with a 30-day money back guarantee, all you need to do is email us or call 801-613-0002 for return instructions.  All returns must be pre-authorized and the refund amount will be less an amount for shipping and handling. Please see our Guarantee page for more information.

 
What is included in my Purchase?
Each Purchase comes with a soft drawstring pouch and a soft cleaning cloth. Additionally, each pair of Opera Glasses also comes with a 30-day money back guarantee, a lifetime warranty and free customer support.

 
What are the Specifications of  your Opera Glasses?
     
Magnification    3x

     Objective Diameter (mm)    25
     Focusing System    Central
     Field of View (@ 1000 Yds)    358 ft
     Distance between oculars (mm)    Adjustable from 56 to 70
     Minimum Focusing distance (ft)    6
     Exit Pupil Diameter (mm)    8.3
     Dimensions (LxWxH - in)    4.0"x2.3"x1.3"
     Weight (oz)    5.5oz - 7oz
     Warranty (years)    Lifetime

How long is does it take to ship your Opera Glasses?
We normally ship all of our opera glasses out within 24 hours, although sometimes 48 hours may be required.  There is no order processing on Sundays or holidays. We ship FREE via United States Postal Service (USPS) shipping within the continential United States. Shipping is typically 2-5 days within the US.  US Express delivery is available at checkout for a cost of $17.95 on any order, regardless of size.  See the Shipping Policies tab for prices outside the USA and other necessary details.

Orders for overnight delivery must be submitted timely in order to meet USPS cutoff times.  If shipping period includes Saturday, Sunday or holidays, please include those days in expected delivery times. Please make any special requests before ordering via email or by calling Customer Service at 801.613.0002.
 
What is included in your Lifetime Warranty?
Our Opera Glasses are the highest of quality and we know that you will be satisfied. If your Opera Glasses are ever broken or damaged, send them to us, and we will repair or replace them free of charge. See our Guarantee page for more detail.

 
What is included in your 30-Day Money Back Guarantee?
If you are not satisfied with your Opera Glasses or find that they do not increase your enjoyment at the Opera, theater or any other event, email or call us with the reason that you were not satisfied.  Once the return is authorized and the glasses are returned, your payment will be refunded, minus a 15% shipping & handling charge.

 
What is your Policy on canceling orders?
You may cancel any order by notifying us as soon as possible at 801.613.0002. You may also send us an email by clicking here. Timing is of the essence, since we do our best to ship all orders the day they are received.  Usually, you have by noon MST to change or cancel your order.

If your order has been shipped prior to our receiving notice, we cannot issue refunds for the cost of shipping and you will simply need to return the opera glasses when you receive them.  

Do you charge sales tax?
No, we do not charge sales tax on orders delivered outside the state of Utah.  For orders delivered within Utah, we charge a sales tax of 6.5%.

What type of batteries does the flashlight on the opera glasses use?
Our flashlight uses 2 AG3 button lights. These are similar to hearing aid batteries. They rarely need to be replaced, however, because the LED light bulb is very efficient should last several years.

New batteries may be found anyplace hearing aid or watch batteries are sold. To replace the batteries, the only tool you need is a small flat head screw driver, such as from an eyeglass repair kit.

Can I use these opera glasses with or without eyeglasses?
Yes, you can use our products with or without glasses, However, opera glasses and binoculars are NOT vision correcting devices.

Can I use these glasses for watching television?
Probably not. If you are considering purchasing these opera glasses to correct a vision condition such as macular degeneration, you will find that these opera glasses probably will not help. Although our opera glasses can be used at a distance as short as 6 feet, customer feedback is that our glasses are not suitable for TV viewing.

Do you offer discount pricing for large orders?
Simply put--Yes, we do offer wholesale pricing on large orders.

If you are planning on placing an order of at least 10 pairs of opera glasses for your retail store, event or even a special occasion, you may learn more by visiting our Wholesale/Dealers page. Contact us and specify the items and quantities that you desire and we will give you a discount quote via email or phone within 12 business hours. You can find out more about our wholesale pricing program by clicking on the Wholesale/Dealers link.

Wholesale & large orders are not eligible for coupons or other discounts.

How does the light work?
Many of our models come with a small LED reading light attached to the opera glasses. The light is located in front of the center focus wheel on all models. You will be able to identify the flashlight part of the opera glasses as it is designed in a cone shape with the red LED light at the tip. On the cone part there is a small rounded button that you can press to use the light. The light is designed to turn off as soon as you take your finger off of the button.

How does the lorgnette/handle work?
When you receive your opera glasses, if it is equipped with a handle you will find that the handle is folded onto of the opera glasses. In order to use the handle, grip it firmly, and rotate the handle until it is in the appropriate position. If the handle will not easily move, you can loosen the handle by locating the small wing nut that connects the handle to the opera glasses and by rotating it counter clockwise. Once the handle is in the correct position, you can rotate the wingnut clockwise again if needed to tighten the handle in place.

The handles on all of our opera glasses are also telescopic handles. In order to use this function, hold the handle with one hand and hold the small ring, or sleeve, located just above the handle, with the other hand. Turn the handle portion counter clockwise in the same fashion you would turn a screwdrivier to loosen the handle, once somewhat loose, pull the handle straight down towards the floor and you will see that you get an extra few inches of length. Once you have it at the desired lengh, rotate the handle clockwise to tighten it into place.

Do your opera glasses focus?
Yes, all of our opera glasses feature a center focus wheel. This is located in between the two viewing tubes of the glasses. You can turn it left or right to achieve the correct focus.

How does the chain necklace on your opera glasses work?
Many of our models come with a chain necklace to prevent you from dropping or losing your opera glasses as well as make them convenient and stylish to wear. Each chain is nearly 4 feet long which allows the opera glasses to be easy to take off and put on. when wearing, the opera glasses will usually hang to mid-abdomen, depending on height. Each chain features two small clips where they connect to specially designed brackets on our opera glasses. The enables the user to remove the chain if desired.

Do you have any opera glasses with a chain and a handle?
Unfortunately, no. We have not found any opera glasses on the market that have managed to seamlessly integrate a handle and a chain. When testing this feature on our own test models, users found the glasses heavy, clunky and hard to use as the chain seemed to regularly get tangled in the handle. If you know of a design that achieves this feat seamlessly, please let us know!


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