Why do we offer a guarantee like this?
At FineOperaGlasses.com, it really is all about you. You deserve the best and can have confidence that you are purchasing the finest opera glasses available, with the support you deserve. You're really going to enjoy your purchase.
We are so confident in our product that we offer the following un-beatable guarantee:
30 Day Money Back Guarantee
Have confidence in ordering with Fine Opera Glasses.com. If you are dissatisfied with ANY of our products or would prefer a different style or color, you may return the item for a full refund or replacement within 30 days of receiving the Opera Glasses, less the cost of shipping & handling.
Just call our Customer Service line at 801.613.0002 for guarantee information or return authorization.
In the event that you need to return your opera binoculars, please visit our Contact Us page or call our Customer Service number 801.613.0002 for return instructions and return authorization. Please note that all returns must be pre-authorized. Once a return is authorized, it may be accepted within 30 days and a refund will be credited back to your credit card, minus the shipping charge we incurred to ship it to you.
Why do we require return authorization?
Simply put--We want to resolve the problem as quickly and simply as possible. Plus, we like to get personal feedback on what to do better.
We appreciate the chance to speak with you about the problem. Many problems can be resolved without going through the full return process, and our customers always have a better experience this way. You will always get you what you want and we always authorize a return, if that is the optimum solution.
All binoculars are warranted by Fine Opera Glasses.com. We not responsible for normal wear & tear, abuse, or mistreatment of item(s). Items which are reported defective will be replaced or repaired for free; or, if requested, a refund will be issued by Fine Opera Glasses.com.
As part of the return process, we appreciate receiving your feedback about how we can improve our product offering or how we can serve you better.
We would be happy to help in the event that your opera glasses need repair. If the repair is needed because of damage, and not defect, shipping charges will apply, but the repair is free. Simply call our Customer Service at 801.613.0002 or click here to send us an email. Keep in mind that we probably won't be able to repair antique opera glasses, because of part & style differences, etc.
We would love to hear about your theatre experience with the world's best opera glasses. Call or send us an email and let us know what you think.